This Privacy Policy explains how Rubbish Clearance Elephant and Castle collects, uses, stores, shares, and protects your personal data. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Rubbish Clearance Elephant and Castle customers in our service area, including individuals, businesses, landlords, letting agents, and any other clients who use our rubbish clearance and related services.
Rubbish Clearance Elephant and Castle provides rubbish removal and related services in the Elephant and Castle area and surrounding neighbourhoods. For the purposes of data protection law, we are the data controller in respect of the personal data we collect and process about our customers and prospective customers.
This policy applies whenever you interact with us, including when you contact us by telephone, email, online enquiry forms, social media, or in person, and when we carry out services at your property or premises.
We only collect personal data that is necessary for us to provide and manage our services, run our business, and comply with legal obligations. The types of personal data we may collect include the following categories.
Identification and contact details such as your name, address of the property where services are provided, billing address if different, telephone number, and email address.
Service and booking information such as details of the services you request, dates and times of bookings, notes about the type and volume of waste, access instructions for the property, and job reference numbers.
Payment and billing details such as payment amounts, payment status, and invoice details. Card details are handled via secure payment processors and we do not store full card numbers ourselves.
Communication records such as emails, messages, and records of telephone conversations where necessary to manage bookings, handle complaints, or respond to enquiries.
Technical data such as your IP address, device type, and basic usage data if you use our website. This may be collected through server logs or essential cookies, primarily to maintain the security and performance of our online services.
Photographic data such as photographs of waste or areas requiring clearance, where needed for quotes, before and after records, or to comply with environmental or insurance requirements. We do not take photographs of individuals for marketing purposes without clear consent.
We collect personal data directly from you when you contact us for a quote, make a booking, communicate with us by telephone or email, or provide information to our team when they visit your property. We may also receive your details from a third party who arranges services on your behalf, for example a letting agent, landlord, property manager, or other business contact who instructs us to carry out work at a property you occupy or own.
Where we receive personal data from a third party, we require them to confirm that they are authorised to share this information with us and that the information is accurate and up to date.
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on one or more of the following lawful bases.
Performance of a contract: To provide our rubbish clearance and related services, including giving quotes, scheduling and completing jobs, issuing invoices, and managing your customer account.
Legitimate interests: To manage and grow our business, keep records of work completed, respond to enquiries and complaints, improve our services, and protect our legal rights. When relying on legitimate interests, we balance our interests against your rights and expectations and only process data that is necessary and proportionate.
Legal obligation: To comply with laws and regulations, including environmental and waste management regulations, tax and accounting requirements, and obligations to keep certain records.
Consent: In limited cases, where required by law, we may ask for your consent for specific uses of your personal data, for example certain forms of direct marketing. Where we rely on consent, you can withdraw it at any time by contacting us using the details set out in this policy.
We use your personal data for the following purposes.
To provide you with quotes, confirm bookings, carry out rubbish clearance and related services, and communicate with you about your requests.
To issue invoices, process payments through secure payment processors, and manage any refunds or disputes.
To keep internal records of work undertaken, customer communications, and service history, so that we can manage repeat bookings and provide a consistent service.
To handle enquiries, feedback, and complaints, and to resolve any disputes or claims that may arise.
To comply with legal and regulatory obligations, including the proper handling, transport, and disposal of waste, and the retention of financial and tax records.
To protect our business, premises, vehicles, staff, and customers, including for the prevention and detection of fraud or other unlawful activity.
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf or who are independent controllers, where this is necessary for the purposes described in this policy.
Service providers and contractors who help us deliver our services, such as waste transfer and disposal facilities, subcontracted clearance teams, and vehicle operators, may receive limited personal data, typically location details and job references.
Payment processors and banks who process payments securely on our behalf. These providers handle your card details or other payment information in accordance with their own security and regulatory obligations.
IT and administrative support providers who host or maintain our systems, email services, and secure storage solutions.
Professional advisers such as accountants, lawyers, and insurance providers, where necessary for accounting, auditing, legal claims, or regulatory purposes.
Regulatory bodies, law enforcement agencies, or courts where we are required by law to share personal data or where sharing is necessary to establish, exercise, or defend legal claims.
Where third parties act as processors, they are only permitted to process your personal data in accordance with our instructions and are required to keep it secure and confidential.
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Customer and service records, including contact details, job information, and invoices, are typically retained for up to six years after the end of our relationship with you, to comply with tax, accounting, and contract law requirements.
Communication records, such as emails and call notes, are generally kept for as long as reasonably necessary to manage your enquiry, booking, or any complaint, and in line with our general retention period for customer records.
Technical data associated with website use may be kept for shorter periods where possible, unless required for security, fraud prevention, or legal purposes.
When personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to an identifiable individual.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include secure storage, access controls so that only staff who need to see your data can access it, and safeguards around the sharing of data with third party processors.
While we take reasonable steps to secure your data, no system can be guaranteed as completely secure. You are also responsible for keeping your own communication devices and email accounts secure.
Under data protection law, you have certain rights in relation to the personal data we hold about you. These rights apply to all Rubbish Clearance Elephant and Castle customers in our service area, subject to any legal limitations or exemptions.
You have the right to access your personal data and to receive a copy of the information we hold about you, together with an explanation of how it is used.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You have the right to request the deletion of your personal data in certain circumstances, for example where the data is no longer required for the purposes for which it was collected, or where you have withdrawn consent and we have no other lawful basis for the processing.
You have the right to request restriction of processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or the basis for processing.
You have the right to object to processing based on our legitimate interests, including certain forms of direct marketing. We will stop processing unless we have compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.
Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve any concerns.
If you have any questions about this Privacy Policy, the personal data we hold about you, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our customer communications and invoices. Please state clearly that your query relates to data protection or privacy so that it can be dealt with promptly.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practice. Any updates will apply from the date they are published. We recommend that you review this policy periodically so that you remain informed about how we collect and use personal data.
GDPR-compliant privacy policy for Rubbish Clearance Elephant and Castle customers in the local area, covering data collection, lawful basis, retention, processors, and user rights.
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